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Covid-19 Health & Safety

COVID-19 Health & Safety

Hollyhock is continually working to implement a safe, proactive, and appropriately scaled responses to the spread of the novel coronavirus (COVID-19). Keeping our guests, presenters, island community, and team members safe is our top priority.

We are also deeply aware that the repercussions of social isolation and disruption will be felt long after the pandemic is over, and are doing our best to stay strong through this so that we may be of service to our communities. We started offering virtual gatherings and have been reimagining what Hollyhock must become in order to continue supporting meaningful connection with ourselves, each other, and the natural world. You can support us in this work here. 

As we all navigate the complexity of this time, we offer friendship, open hearts, and clean hands towards collective resiliency. 

What does this mean for Hollyhock in-person programming in 2021?

We opened for in person programs and holidays on June 25, 2021.

The number of guest staying on campus and in our programs will be limited to maintain safety, with gathering guidelines set in accordance with BC health orders. We will maintain capacity limits in all indoor areas including session spaces, lodge dining hall, retail store, and our registration building. Holiday stays will be a minimum of 3 nights. Browse our 2021 programs.

Frequently Asked Questions

Campus Safety Protocols

We have enhanced safety measures based on the latest health information, and are continuously updating our policies and practices in accordance with the BC Health Minister’s recommendations. Here are some of the measures we are taking:

  • Appointed a Health and Safety Joint Committee.
  • Health declarations for staff and guests to ensure no one visits the campus with symptoms of illness and everyone adheres to physical distancing and hand hygiene protocols
  • Daily sanitation of all frequent touch areas including gates, handles, light switches, fence posts, tables, and countertops using cleaners approved by Health Canada.
  • Alcohol-based hand sanitizer provided throughout all campus areas where hand washing is not accessible
  • BCCDC approved cleaners available in all restrooms and public areas
  • BCCDC hygiene protocols posted in all bathrooms, offering advice on hand washing and other ways to stay safe
  • Decals and posters promoting physical distancing
  • See through protective barriers at registration desk, store check-out, and in the dining room
  • Plated meals instead of our regular buffet
  • PPE education for all staff
  • Each person coming to Hollyhock on our remote Cortes Island is navigating unique concerns. If folks are at high risk or are concerned that they may be sick, they are supported in staying home.
  • We are asking guests and staff to wear masks when moving through indoor public spaces.

Following the order of the Provincial Health Officer of British Columbia, all guests will need to provide proof of at least one vaccination starting September 12, 2021.

On October 24th, we will require our guests to provide proof of being fully vaccinated.

Our Hollyhock guest services team will review your proof of vaccination at check-in on Cortes.

Immunization proof will be accessible through a website (with name, date of birth, and personal health number), and an online website link will be provided to you by the BC Government before September 13. You will be able to save a copy of your proof of vaccination on your mobile phone.

In case you do not have a mobile phone or can’t access your proof of vaccination online, you can contact a call-in centre (more details are to be provided for this option). If you are coming from outside of BC/Canada, you will also be asked to provide proof of vaccination.

British Columbia has reintroduced a mask mandate for public indoor spaces across the province. All guests and staff, 12 years and older, are required to wear masks when moving through our indoor public spaces and in our shuttles.

Cortes Island is among 30 small remote communities that have been included in Island Health’s whole community approach to COVID-19 vaccinations. This means that all Cortes Island residents have had the opportunity to be vaccinated. You may read more about this here.

We care deeply about our staff and have a number of initiatives to support staff’s mental, emotional, and physical wellbeing.

We strongly encourage all of our employees to get vaccinated against COVID-19 and have implemented all safety measures required by Worksafe BC and the Provincial Health Office. Currently proof of vaccination status is not a condition of employment in British Columbia. We will continue to closely monitor the Provincial Health Orders for any changes.

 

  • Each guest will receive communication from Hollyhock prior to arrival providing additional information on arrival process, including mandatory screening, required proof of vaccine, fast checkout, and more.
  • In our pre-arrival communications, we are asking guests to self-identify if they belong to a risk group for COVID-19; if yes, we ask that they postpone their travels until the risk period has passed. In general we ask you to arrive healthy.

Check-In

  • You will need to provide proof of vaccination provided to guest services upon arrival.
  • Hand sanitizer stations in key areas throughout the campus
  • Daily sanitation of all frequent touch areas including gates, handles, light switches, fence posts, tables, and countertops using cleaners approved by Health Canada.
  • Face masks are required.

Check Out

  • Contactless checkout via email
  • Keys may be left in room or in checkout box in the lobby, to be disinfected

We have limited our shared accommodation options and transitioned to smaller guest capacity in our dorm rooms to increase the options for distancing. Shared accommodation is arranged in such a fashion that beds are at least 2 metres apart and sleeping arrangements are head-to-toe.

Our delicious meals will continue to be served in the Lodge dining room and outdoor deck, however we will provide plated meals rather than buffet style service, with the exception of a salad and breakfast bar. 

If there is a suspected case of COVID-19 on the campus, we will implement our detailed safety plan with our campus Health & Safety Joint Committee. In partnership with our North Island Health Officer and BC Health Care Support we are resourced to implement these measures immediately.

  • Cortes Island has a Health Care Clinic with very limited resources for locals
  • Campbell River is the closest hospital with full services
  • Cortes Island provides Ambulance Service through 911

Cancellations & Refunds

Please see our full Cancellation & Refund Policy.

We will run programs in accordance with the BC health orders. That means that the presenter(s) would have the ability to travel to Cortes Island, and that participants would be adhering to all safe gathering guidelines that are recommended at the time. If for any reason it is not possible to run the program following the guidelines set out at the time, then Hollyhock would cancel or change the program (such as updating it to a virtual program). If Hollyhock cancels or changes a program, then we’ll give you about two weeks’ notice (if possible) and one of the following (your choice):
  • 25% discount on your room and meals package as a holiday or program guest in the same year (if applicable for the situation)
  • Hollyhock credit for your deposit or keep your registration for the same program next year
  • 100% refund
Programs also have to meet a minimum participant number to run.

We aim to provide at least 2 weeks notice for in person programs, and reserve the right to cancel virtual programs anytime before the program start date. Some programs also have the option of running virtually if it is not possible to meet in person.

If you are registered for a program that we need to postpone or cancel for any reason, including because of COVID-19, we can provide you with a full refund.

Your business is really important to us, especially in this moment of uncertainty. If you are willing and able to turn your reservation into a credit that can be used for any of our services anytime in the next two years, we would be very grateful for your support. This will allow us to use these funds to offset the costs incurred by the impact of the pandemic.

The safety of our guests and employees is the most important to us. If you show COVID-19 symptoms before your arrival we recommend that you self isolate immediately and contact our front desk team at 1.800.933.6339 to discuss cancellation options.

Understandably, you may feel uncertain about booking future travel right now. We strongly urge all guests to carefully consider the cancellation policy on any reservation they make. We recommend checking travel advisories before you book your travel. Should the COVID-19 pandemic lead to local travel restrictions and Hollyhock has to cancel the program, no cancellation fees will be charged.

  • We require a $395 non refundable deposit at the time of booking. If you cancel at least 14 days prior to arrival a $50 processing fee will be applied and the remaining balance becomes a Hollyhock credit available for two years.
  • Reservations cancelled within 14 days will forfeit the entire deposit.
  • See our full cancellation policy here.

We will notify all participants in advance of the program and give the option of transferring their deposit towards the virtual program tuition. Or we will provide you with a full refund. 

If you have Hollyhock credit, you can use it towards any of our services within 2 years of the date of issue. This includes programs on campus, holidays, virtual program offerings, massages, meals, and in store purchases.

Yes, you can transfer your deposit to another person. We do require your permission to transfer your credit. Please call our front desk team at 1.800.933.6339 to arrange your transfer of credit.

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COVID-19 Updates & Reflections